NEED TO KNOW

FAQ's

Frequently Asked Questions

We are sure you’re excited to secure your dates but you probably have a few more questions. Please read through our FAQ’s below and contact us if you need more information.

Are children allowed on the hike?

We will run specific dates for family hikes with children under the age of 16. Please ensure you book on a family hike if you would like to bring your children. While there is no specific age limit, children must be fit and able to hike around 20km each day.

What is the accommodation like?

The accommodation availability is limited in the Pondo Wild Coast area. We strongly believe in supporting the Pondo community and try to use local hospitality where we can.The accommodation is simple and is a mix of guest cottages, tents, wooden cabins, private houses, backpackers, and a homestay.

What fitness level should I be?

Some basic fitness is required as we do walk ROUGHLY 16km – 20km on some days. There are a couple steep valleys which we climb, and we will walk for an average of 6 hours per day.

Can I book a private group tour with Singletrack Adventures?

Absolutely! However, you may need to be flexible with your requested dates, as this depends on the accommodation availability. We require a minimum of 12 people for your tour to remain a private group tour. We can also customise the tour to suit your needs.

What happens if it rains?

Bring a Poncho and a rain jacket and your positive pants! Unfortunately, we cannot control the weather and there may be times we will be required to hike/ride in the rain and wind; however, should the weather become dangerous (i.e., thunderstorms, floods) we will reassess the situation at the time and make a call.
Our guest’s safety remains a top priority.

What happens in an emergency?

Our guides have first aid level 3 training and are qualified to assist in an emergency. In the unlikely event of a serious emergency, we will call for helicopter evacuation. Please ensure your medical aid will cover heli-vac in an emergency situation.

Do I need medical insurance?

Please consider getting short-term insurance for the trip. This also covers you should you need to cancel at the last minute for any medical or family emergency.

What is our cancellation policy?

We suggest you check our booking terms and conditions for full information.

Is the water safe to drink?

Yes, there is drinking water provided at each venue, but not always from the tap. We do provide our own filtered water as well. Please feel free to check beforehand.